At Sentinel Security, we are committed to protecting mand respecting your privacy. This policy explains when and why we collect personal information about people who contact us through many different communication channels, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this policy occasionally to ensure that you are happy with any changes, the most up-to-date copy being found on our website at www.sentinel-alarms.co.uk. By contacting us you are agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent by e mail to firstname.lastname@example.org or by writing to 446-450 College Road, Kingstanding, Birmingham B44 0HL.
Who are we?
We are Sentinel Security Systems Limited, a designer, installer and maintainer of fire, (extinguishers, risk assessments, aspirator systems, suppression systems) CCTV, intruder, access control, detection and alarm systems. Sentinel Security Systems Limited is registered in England company registration number 06723319. The registered address is 446-450 College Road, Kingstanding, Birmingham B44 0HL. For the purposes of the Data Protection Act 2018, Sentinel Security Systems Limited is the Data Controller.
How do we collect information from you?
We obtain information about you when you contact us through one of several sources including (but not limited to):
Our Website (when you use our contact us page)
Exhibition / Trade show enquiries.
Business networking group enquiries
A customer who has nominated you and requested your permission to be an alternative contact for a monitored system in the event of a system activation.
Social Media (when you send us a direct message)
What type of information is collected from you?
The personal information we collect might include your name, address, telephone number (land and or mobile numbers) email address and system information or requirements. If you are paying for a service by debit/credit card we will also ask for your relevant card details, however these are not stored/retained following a successful/unsuccessful transaction.
How is your information used?
Supply a quotation you have requested
Provide details of our products and service at your request.
To carry out our obligations arising from any contracts entered into by you and us. To carry out our billing/invoicing process
Seek your views or comments on the services we provide.
Notify you of changes to our services.
Send communications which you have requested and that may be of interest to you. These may include information about campaigns, new products and services from ourselves, advice and other information relevant to your relationship with us.
Process a job application
Our lawful basis for processing your information as required by the GDPR and DPA are: -
Consent (where you have provided your personal information for us to be able to contact you about information from us. Consent may be withdrawn by you at any time)
Contract (where we require the use of your personal information to fulfil our contractual obligations to you or you have asked us to provide you with information prior to entering into a contract with us).
Legitimate interest (where you have provided us your personal information and it is required by local authorities (including, but not limited to the Police, Fire Brigade, HSE) for the purposes of their investigations into events for which they are involved and relates specifically to systems for which we have designed and installed, commissioned and maintained.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of VAT) or obligations that are set by our regulating bodies. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as you require any monitoring and maintenance contracts you hold with us. Your personal information will be destroyed (hard copies or electronic) securely where no longer required to perform our duties.
Who has access to your information?
Employees of Sentinel Security Systems Limited with the express purpose of managing our relationship with you for the design, supply, installation, commissioning and on-going maintenance and monitoring services. (All Sentinel Security Systems Limited employees are required to successfully complete security screening to British Standard BS7858 prior to permanent employment with the company). We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third party Product Providers we work in association with: We work closely with various third -party product providers to bring you a range of services to enhance your fire and security products provided by ourselves or other similar service providers to us. The third -party providers we use in relation to these additional services include (but not limited to)
Monitoring Providers – for the purposes of providing you notification when your system activates
Specialist service providers
Where requested by you or required to fulfil our obligations to you, but managed by ourselves.
Electronic data systems for completion of service / surveys reports for Field based personal.
National Security Screening Association for security screening potential and / or new Employees.
Mailchimp for service updates to all customers via email.
You have a choice about whether or not you wish to receive additional information from us and by which communication route. You can select your choices by ticking the relevant boxes situation on the form on which we collect your information or other personal information collection process. We will not contact you for marketing purposes by post, email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes if you haven’t provided your consent to be contacted(opt-in). You can change your marketing preferences at any time by contacting us by email at email@example.com.
How you can access and update your information?
The accuracy of your information is important to us. If you make changes to any of the information we hold about you or any of the information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at 446-450 College Road, Kingstanding, Birmingham B44 0HL. Alternatively you can call us on 0121 270 6819 and we will provide you with a Customer update information form for you to complete and return, when your records will be updated. You have the right to ask for a copy of the information Sentinel Security Systems Limited hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information?
When you give us personal information, we take steps to ensure that it’s treated securely. All personal details are stored on our secure server, which are backed up via an encrypted transmission. Password protected removable media (for the purposes of the company’s disaster recovery procedure). Like with all data transfer routes we cannot guarantee to be 100% secure. In addition, all personal information transferred within the company for the purposes of fulfilling our obligations to you (such as providing our Engineers with your details to enable them to complete their duties) is kept as secure as reasonably possible. Likewise, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems. Where you provide the company with a password for remotely monitored systems, you are also responsible for keeping this password confidential. We ask you not to share your password with anyone (with the exception of your nominated contacts for remote monitoring purposes)
Use of ‘Cookies’
Links to other websites
Transferring your information outside of Europe
Sentinel Security systems Limited operates within the UK only, therefore the data is kept in the UK
Review of this Policy
We keep this policy under regular review, this policy was last update August 2018
Our Company Sentinel Fire and Security Ltd take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
Because you are a customer of ours we hold data on you i.e. purchase history and equipment under warranty. Under legitimate interest we will retain basic data i.e. name, location and items purchased products and service in line with purchase.
The EU General Data Protection Regulation (GDPR) - came into effect from 25th May 2018.